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Store Policy

Customer Care

Our Commitment to You:

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At CutieDo, we are dedicated to providing exceptional customer care and ensuring your experience with us is smooth and enjoyable. Here’s what you can expect when you shop with us:

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  1. Order Support:

    • If you have any questions or issues with your order, please reach out to our support team at cutiedo82@gmail.com. We will respond within 48 hours.

    • We offer assistance with order tracking, returns, exchanges, and product inquiries.​

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  2. Shipping & Delivery:

    • Orders are processed within 2-4 business days. Delivery times vary depending on your location and shipping method chosen.

    • You will receive a tracking number once your order has been shipped.

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  3. Returns & Exchanges:

    • We want you to love what you ordered! If you’re not completely satisfied, we accept returns and exchanges within 14 days from the date of delivery.

    • Products must be returned in original, unused condition with all tags and packaging intact.

    • For more information, please read our full Returns and Exchanges Policy.

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  4. Customer Feedback:

    • Your feedback is important to us! Feel free to leave reviews or reach out with suggestions. We’re here to improve your shopping experience.

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  5. Customer Service Hours:

    • Our support team is available from Monday to Friday, 9 AM to 5 PM GMT. Please contact us at cutiedo82@gmail.com

    • We aim to respond as quickly as possible.

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Privacy & Safety

Your Privacy and Security are Our Priority:

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At CutieDo, we are committed to protecting your privacy and ensuring the safety of your personal information. This policy outlines how we collect, use, and protect your data.

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  1. Information We Collect:

    • When you make a purchase or create an account, we collect personal information such as your name, email address, shipping address, payment details, and order history.

    • We may also collect non-personal information, such as browsing behavior on our website, to improve our services.

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  2. How We Use Your Information:

    • To process and fulfill your orders, communicate with you about your order status, and send important updates regarding your account.

    • To improve our website, services, and customer support.

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  3. Data Protection and Security:

    • We implement industry-standard security measures, such as SSL encryption, to protect your personal information from unauthorized access or misuse.

    • Payment information is securely processed through Wix Payments or PayPal and is never stored on our servers.

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  4. Cookies and Tracking:

    • Our website uses cookies to enhance your shopping experience. Cookies help us remember your preferences and tailor content to your interests.

    • You can adjust your browser settings to refuse cookies, but some features of the website may not function properly.

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  5. Third-Party Services:

    • We may share your information with trusted third-party partners (such as payment processors, shipping carriers, and marketing services) only to the extent necessary to provide our services.

    • These third parties are obligated to keep your information confidential and secure.

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  6. Your Rights:

    • You have the right to access, update, or delete your personal information.

    • If you have any concerns regarding your privacy, please contact us at cutiedo82@gmail.com

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  7. Changes to Our Privacy Policy:

    • We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please check this page regularly for updates.

Payment Methods

- Credit / Debit Cards
- PAYPAL

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