Shipping & Returns
Shipping Policy
Welcome to CutieDo's shipping policy section. Here, you'll find all the information you need to know about our shipping methods, packaging, and costs. We believe in keeping things simple and transparent to ensure that you can shop with confidence.
Order Processing​
​Once your order is placed, we aim to process and ship it within 2-4 business days. During busy seasons, processing times may take a little longer. You will receive an email confirmation once your order is shipped.
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Shipping
​We offer various shipping options to ensure your gifts arrive safely and on time. Shipping costs are calculated at checkout based on the delivery location. Please ensure the address provided is correct to avoid any delays.
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Payment​
We accept all major credit cards and secure payment methods. Payment will be processed once your order is confirmed.
Looking for more details? Contact us at cutiedo82@gmail.com
Return & Exchange Policy
At CutieDo, we want you to be thrilled with your purchase. If you're not completely satisfied, we're here to help. Our return and exchange policy is designed to make the process straightforward and hassle-free, ensuring that you can shop with peace of mind.
We want you to be completely satisfied with your purchase from Cutie Do. However, due to the personalized nature of our products, returns are handled as follows:
Damaged or Incorrect Items: ​
If your item arrives damaged or is incorrect, please contact us within 7 days of receiving your order with a photo of the issue. We’ll be happy to arrange for a replacement or refund.
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Custom or Personalized Orders: ​
Personalized or custom-made items are not eligible for returns or exchanges unless they are defective or damaged. Non-Personalized Items: For items that are not personalized, returns are accepted within 14 days of receiving your order. The item must be unused and in its original packaging. Return shipping costs are the responsibility of the customer.
Return Process: ​
To initiate a return, please contact us at cutiedo82@gmail.com with your order number and the reason for the return. Our customer service team will guide you through the return process.
Refunds:
Once the returned item is received and inspected, a refund will be issued to the original payment method. Please note that shipping fees are non-refundable.
Have questions? Feel free to contact us at cutiedo82@gmail.com